Shipping & Returns
Please find below the answers to some frequently asked questions about our Shipping & Returns policy. If you have more questions check the Shopping page.
What are the shipping options available at My Little Bookshelf?
My Little Bookshelf offers shipping within Australia and New Zealand and uses reputable courier services.
How much is postage?
Postage within Australia and New Zealand is included in the pack price. You will not be charged any additional postage fees for deliveries in these countries.
Do you deliver to PO Box addresses?
Yes, we do within Australia and New Zealand.
How long will it take for my order to arrive?
If your delivery address is within the Australian and New Zealand metropolitan areas, standard orders will take up to 2 business days from receipt of the shipping notification email. If your delivery address is not within the Australian or New Zealand metropolitan area, standard orders will take between 3-7 business days from receipt of the shipping notification email.
What if my order was damaged in transit?
In the unlikely event that your item arrives damaged, please email us at: firstname.lastname@example.org with your full name, description of item that was damaged and images of the damaged goods, as received, within 7 days.
What if my order gets lost in the mail?
Please contact the courier through whom your order was dispatched and advise them that your order has not arrived. You will need to quote the tracking number that was sent to you in your shipping confirmation email or mobile number. If the courier is unable to locate your items, please contact us at: email@example.com and we will lodge an enquiry for you.
What happens if I receive an incorrect item?
We take extra care in packing your orders and apologise in advance for any inconvenience caused when incorrect items are shipped to you. Please contact us at: firstname.lastname@example.org to inform us and we will arrange for the correct item to be sent out to you immediately. We will either organise for the item to be picked up or provide you with a Postage Paid label for the return of the incorrect item.
What happens if an item is missing from my order?
In some cases, your order may be dispatched in multiple satchels/boxes due to its size. If this happens, orders may occasionally be delivered on subsequent days. Please contact us at: email@example.com to check if this is the case. In the unlikely event that we have missed an item off your order, we will arrange for a replacement to be sent immediately.
Can I return my order if I change my mind?
We know you will love our products but for any reason you are unhappy or change your mind about our products, you can return them to us within 7 days from the date of receipt. The products must be in their original, re-sellable condition and in their original packaging. Products must not have been used.
Please contact us at: firstname.lastname@example.org to arrange for an exchange or credit note. Please include your invoice number and product description in the email, together with the reason for return.
My Little Bookshelf will not be liable for any lost or damaged items being returned. We recommend that you pack the order as we have sent it so that it arrives safely. We also recommend using Registered mail for tracking purposes. Please note that all change of mind returns will need to be shipped and handled at your own cost.
Can I return my order if my products are faulty or damaged?
If your product is deemed faulty, please contact us at: email@example.com within 7 days of receipt and we will accept your return. We will either refund in full or exchange the same product for another new one, subject to availability. We will also gladly exchange with another product of your choice that is of equal value.
Unfortunately, we cannot accept any returns (including faulty or damaged products) after 7 days of receipt.
What costs do I bear if I want to make a return?
You will need to cover postage costs for ‘change of mind’ returns, however, My Little Bookshelf will reimburse you for return postage for any product that is deemed faulty or damaged within the 7 days’ return period.
When will my return be processed?
If your returned products are in their original condition and in their original packaging, we will process your refund, exchange or credit note within 3–5 business days. We will send you an email to inform you once it has been processed. Please allow 3–5 business days for the refund to show in your account. Please note that some credit card issuers or banks may take longer to process the refund and make funds available to you.