Please find below the answers to some frequently asked questions about shopping at My Little Bookshelf.
How do I place an order with My Little Bookshelf?
To place your order, select the product(s) and quantities you wish to purchase and add them to your shopping cart. You may view the items you have added to your shopping cart by clicking on the cart button. You can increase or decrease the quantities of a product and remove items before completing your order.
What payment methods are accepted at My Little Bookshelf?
All our payments are processed either through eWAY where we accept Visa and MasterCard, or through PayPal.
What is the currency of your prices?
All prices are listed in Australian Dollars.
Is it safe to use my credit card at My Little Bookshelf?
Our site employs the latest version of SSL (Secure Sockets Layer) to encrypt your information so that it is only visible to you and My Little Bookshelf. In any case, where you suspect fraud, you should immediately contact your credit card provider. Please note that My Little Bookshelf will never ask for your credit card’s PIN number during the checkout process.
How do I know my order has been successful?
Once payment has been successfully processed, you will receive a confirmation email to the email address you provided to us. If you have not received a confirmation email from us within 24 hours of placing your order, either you incorrectly entered your email address or the confirmation email has been flagged as spam by your ISP and will likely be found in your Spam or Junk Mail folder.
How long does it take for my order to be processed?
Orders placed on Monday through to Friday by 2.30pm (excluding Victorian Public Holidays) will be processed the same day and will be dispatched within 2 business days. Orders placed on non-business days or Monday through to Friday after 2.30pm will be processed the following business day and will be dispatched within 2 business days of being processed.
Can I change or cancel my order?
Once your order has been processed, you are unable to change or cancel the order. However, you may return the order for an exchange or credit note and this will be treated as a ‘change of mind’ return. Please refer to our Return FAQs for further information on this.
What if something I have ordered is out of stock?
All product orders are subject to availability. If a product is not available at the warehouse, we will contact you as soon as possible to advise your options. We may, at our absolute discretion, do either of the following:
– place missing item on back order and deliver the balance of your purchase, then send the missing item as soon as it becomes available;
– fulfil the order with an exchanged item agreed to by you; or
– refund the payment for the out-of-stock item.
We aim to have all items in stock at all times, however, in some cases, we may sell out of an item before we have a chance to mark it out of stock. We will endeavour to notify you as soon as possible regarding when we expect the item to be back in stock.
How do I keep up to date with promotions and updates about your products?
The best way to stay up to date with all of the exciting things happening at My Little Bookshelf is to sign up to our mailing list, which you can do on our homepage. You can also keep up to date with us via our social media network, on Instagram and Facebook.